We want you to love your renewed phone. If something isn't right, here's exactly how returns, warranty claims and refunds work at Chngs.
Changed your mind? You may return any device within 5–7 days of delivery for a full refund. The device must be in the condition it arrived in, with all included accessories. We cover the return shipping within South Africa.
Every phone carries a 12-month Chngs warranty against hardware faults. If a covered fault appears, we repair, replace or refund the device at our discretion after inspection. Accidental damage, liquid damage and unauthorised repairs are not covered.
Once we receive and inspect the returned device, refunds are issued to the original payment method within 5–10 business days. Bank processing times may add a few days. International orders are refunded excluding any customs duties already paid to your local authority.
We cannot refund devices with cracked screens or housings caused after delivery, water damage, missing accessories, activation-locked devices, or items returned outside the return window.
To start a return, email hello@chngs.xyz with your order number and a short description. See also our shipping policy.